Frequently asked questions
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Do you take insurance or HSA/FSA?
Is this legal?
Does the membership include medications and blood testing?
Yes! Memberships include hormone prescriptions and blood testing, as well as our personal assistant concierge services, consults and app-based monitoring.
Do you offer HGH?
All Helix programs (men, women and transgender) include Sermorelin which mimics GHRH (growth hormone-releasing hormone), for the purposes of inducing HGH release (note: Sermorelin is not direct HGH). For greater boosts, we offer HGH Peptide add-ons with advantage-dosing (our Velocity and Xtreme peptide programs), carrying more frequent and higher doses of Sermorelin. Lastly, we also offer direct HGH prescriptions (Omnitrope) as an add-on. Please contact your Helix concierge for more info – all add-on programs are based on practitioner qualification.
What medications do I receive with my subscription?
Men usually receive a protocol of testosterone injections, HGH peptides (Sermorelin), Gonadorelin, Clomiphene, microdose Cialis, holistic estrogen-controlling medication, holistic sleep aids, precursor-hormone care (prescription pregnenolone), oxytocin and metabolic pathway precursors. Women usually receive testosterone injections, HGH peptides (Sermorelin), hormone-precursors, oxytocin, holistic sleep aids and metabolic pathway precursors. Both men and women may receive additional medications for adrenals, thyroid, estrogen and progesterone, depending on blood results. Prescription issuance is not guaranteed, and prescriptions are decided by in-network practitioner.
What makes Helix MWR different from other hormone providers?
There are major differences, mainly consisting in medication protocols, blood testing and mobility. First, the vast difference is that our services go far beyond testosterone for men, or estrogen/progesterone for women. When you join Helix MWR, we work to optimize all of your main hormones. Not only should your testosterone, estrogen and progesterone be balanced, but our subscription fee includes optimization of HGH, adrenals and thyroid. Most hormone clinics do not offer thyroid or adrenal care. Most hormone clinics also charge far more than our membership fee for HGH therapy. Our subscriptions also include blood testing, which is usually an outside fee at most other clinics; this can often make the monthly price at other clinics look cheaper – when in fact, you’ll often receive an enormous bill later for bloodwork. Hormone bloodwork is included at Helix MWR (provided you use our internal services). Our services are mobile, as our team comes to you, so you never have to leave your home; your patient record is also available on your phone, with our team coordinating and updating it. Lastly, every patient has their record coordinated by a team of personal assistants, who assist you in scheduling your appointments and blood draws, ensuring that your time isn’t wasted. There are a lot of great hormone providers out there – we hope to be the one that acquires your business.
If I join, is care guaranteed?
No. All decisions on your care are independent from Helix and based on the in-network practitioners that work with you.
Will you actually come to me?
Yes! Our staffers come to you for in-patient visits, and other consults are handled by phone. We use email, text, and phone to keep you informed, so that you’re monitored effectively. Your doctors notes and blood testing results can all be found in your Helix MWR mobile app, making your participation in your care with us seamless. Our concierge team is available to help with any issues.
Is Helix a telemedicine company and does that affect its status with the DEA (Drug Enforcement Agency)?
Helix is not a telemedicine company. We maintain physical addresses in every market we are in. Second, all patients are seen in-person, in their homes, by a DEA-licensed mobile practitioner, should they be receiving testosterone (controlled substance).
What is the cancellation policy?
Patients are under contract for two months upon receipt of medications or completion of a blood test. Patients may pay a termination fee as well (contact concierge for fees). Patients must contact Helix in order to cancel, otherwise your billing will continue.
How do I join the Black Card membership?
Our Black Card membership is strictly invite-only, a program that entitles participants to $200 off monthly & ability to invite others to join the Black Card service. We often send Black Card invitations to Founders, managing partners, job-creators and CEO’s. On a limited basis, we may advertise openings to our Black Card program on various social media platforms, if membership spots are open in certain markets. Patients with autoimmune disorders or HIV automatically qualify for the Helix Black Card program at any time, with no setup fee applied. The following patients also automatically qualify for Black Card services with no setup fee: transgender/gender-fluid patients (age 28 and above only), active & retired military, firefighters, first responders, police, clergy, gun-store owners, firearm instructors & anyone with a vaccine injury – contact your Helix concierge and let them know if you are in any of these demographics. Helix Black Card is $325 monthly (Helix’s regular price is $525 monthly).
What is the benefit of the Black Card Membership?
Patients on our Black Card program pay $325 monthly, instead of our advertised price of $525 monthly – a $200 savings per month. Black Card members also may invite others to join the Black Card program.
Why is Helix more expensive than other options?
Helix was built to be a luxury hormone service, one that helps facilitate hormone care without wasting your time. Hormone therapy is extremely time consuming – it involves regular blood testing, monitoring, and prescription followup. Without assistance, a patient would normally find themselves visiting LabCorp every few months for blood draws, going to a doctor’s office regularly for checkups and coordinating their prescriptions with a pharmacy. There are telemedicine options for hormone care, however, those options do not preclude having to go to LabCorp or Quest regularly for blood draws, as well as coordinating your own prescriptions. Many telemedicine companies also have extended wait times for consulting with a practitioner, which can disrupt refills. Helix is far different. At Helix, every patient is assigned a personal assistant. This personal assistant coordinates your care, helping to get your appointments scheduled, sending Helix personnel or affiliated-staffers to your home for blood draws or physicals, as well as coordinating your refills. At Helix, you don’t have to worry about being the champion for your own care. You’ll also find that our practitioners are easy to get ahold of with minimal delay.